CoreX Solutions LLC ("CoreX," "we," "us," or "our") provides custom digital services governed by individual Service Agreements and Scopes of Work signed between CoreX and each client. The specific refund, cancellation, and termination terms for any paid engagement are defined in the applicable Service Agreement and supersede any general statements on this page. In the event of any conflict between this page and a signed Service Agreement, the Service Agreement controls.
Most services begin with a one-time setup fee paid in full before work begins. Larger project engagements may be structured with a fifty percent (50%) deposit due before work begins and the remaining fifty percent (50%) due upon project completion. The structure for each engagement is outlined in the client's signed Service Agreement and Scope of Work.
Once work has commenced, setup fees and deposits are non-refundable. This compensates CoreX for time, planning, scoping, and any work performed up to that point.
For purposes of this policy, work is considered to have commenced as follows:
Either party may terminate a project engagement with thirty (30) days written notice as outlined in the Service Agreement. Upon termination:
Recurring services are billed in advance. To cancel any recurring service, the client may provide written notice of cancellation at any time, including by email to info@corexsolutions.net. Cancellation prevents renewal of the service after the current paid billing period. The current paid billing period is non-refundable. No partial-month or prorated refunds are issued.
Standard Website Care (Website Build + Care plan): Ongoing website care under the standard website plan is month-to-month after the initial website engagement. The current paid care period is non-refundable. Future care charges stop after the current paid billing period following cancellation.
Lower Upfront Website Plan: The Lower Upfront Website Plan includes a 12-month initial service term. Cancellation of recurring care during the initial 12-month term does not eliminate any remaining deferred website-build balance established in the applicable Service Agreement. Any remaining deferred website-build balance remains payable according to the Service Agreement. Future care or support fees for periods after the effective cancellation date are not automatically accelerated solely because of cancellation. After completion of month 12, ongoing care becomes month-to-month and is governed by the general recurring-service cancellation terms above.
Google Business Profile Management: GBP Management may be cancelled in writing at any time, including by email. The current paid billing period is non-refundable. Future billing stops after the current paid billing period. Upon notice of termination, CoreX will relinquish or remove its applicable Google Business Profile management permissions within seven (7) business days. Access removal is not contingent on the payment of any future management period.
Upon cancellation of a recurring service, CoreX will deliver applicable client data within seven (7) business days of the cancellation effective date where deliverable data exists.
Small, ad-hoc service payments not tied to a Service Agreement are evaluated on a case-by-case basis depending on the work delivered.
If no work has begun, refunds are available within seven (7) days of payment. After work has begun, refunds are not guaranteed and will be considered only at CoreX's sole discretion.
Invoices not paid within fifteen (15) days of the due date are subject to a late fee of one and a half percent (1.5%) per month on the outstanding balance, as outlined in the Service Agreement. CoreX reserves the right to pause all work on the project until outstanding payments are received.
Approved refunds will be issued to the original payment method used for the original transaction. Refunds typically appear on the customer's account within five to ten (5–10) business days, depending on the issuing bank or card network.
Charges from CoreX Solutions appear on your bank or credit card statement as "COREX SOLUTIONS" or similar identifier. If you see a charge you do not recognize, please contact us before disputing the charge with your bank.
If you have any concern about a payment, invoice, or service, please contact CoreX Solutions directly before initiating a chargeback or dispute with your bank or credit card company. We are committed to resolving billing concerns quickly and fairly, and the vast majority of issues can be addressed within a single phone call or email exchange.
To contact us about a billing concern:
We will respond to billing concerns within two (2) business days and work in good faith to reach a fair resolution.
By submitting payment to CoreX Solutions LLC through any of our payment channels, the customer acknowledges that they have read, understood, and agreed to these refund and cancellation terms, in addition to any applicable Service Agreement and Scope of Work.
This refund and cancellation policy is governed by the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Gwinnett County, Georgia.
We may update this refund and cancellation policy from time to time. Changes will be effective when posted on this page with an updated "Last updated" date. Continued engagement with our services after changes are posted constitutes acceptance of the revised policy.
This policy works in conjunction with our other published policies and any signed agreements:
If you have any questions about this refund and cancellation policy, please contact us: